The A2C Order Screen Overview

1.) Log into the dashboard of your BigCommerce site

BigCommerce Dashboard

2.) Click on Apps

Apps in the BigCommerce Dashboard

3.) Click on A2C

A2C App  in BigCommerce Dashboard

4.) You will be brought to the Orders screen.

This screen is an overview of all the orders that were read by A2C.

A2C Orders Screen

This screen offers a quick glimpse at important order details.

ID: The BigCommerce order number

BigCommerce Order Numbers on the A2C Order Screen

BigCommerce Status: The status of the order, as assigned by BigCommerce. Possible statuses are:

-Awaiting Fulfilment
-Shipped
-Cancelled

BigCommerce Status on the A2C Order Screen

ShipCompliant Compliant: The compliance status of an order as determined by ShipCompliant. Possible statuses are:

-Compliant
-Not Compliant
-Cancelled

ShipCompliant Compliance Status on the A2C Order Screen

ShipCompliant Status: The status of an order as reported by A2C communicating to ShipCompliant. Available statuses are:

-InProcess (the order was successfully passed to ShipCompliant)
-Pending (the order was not passed to ShipCompliant)
-Shipped
-Cancelled

ShipCompliant Status on the A2C Order Screen

Purchased On: The date and time of the when the order was placed on BigCommerce

Purchase Date on the A2C Order Screen

5.) To view the details of a specific order, click the blue View button

Click View to see the order details on the A2C Order Screen

6.) The top of the page recaps the Order Details and displays the customers date of birth

Individual Order Details on the A2C Order Screen